Frequenty Asked Questions

COVID-19?! HALP! What are you going to do, GTFO?!

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    Reduced capacity

    We are operating only a limited amount of rooms per hour. This allows to focus our efforts on creating a safer experience for our players and staff.

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    New arrival and check-in procedures

    In keeping with social distancing guidelines and to prevent any congestion in our facility, we’ve updated our arrival and check-in process! Check your confirmation email for further details!

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    Non-contact payments and waivers are now available!

    Our booking system now allows you to pay for your escape experiences ahead of time! Waivers can also be signed ahead of time, reducing contact and simplifying the check-in process! Click here to sign the waiver!

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    Private escape experiences

    While not necessarily a new feature, all of our bookings have always been private! This means no other parties will be joining your escape experience.

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    Regular and thorough cleaning and sanitizing

    Each escape experience will be sanitized thoroughly between bookings and our washrooms will be sanitized every hour. Hand sanitizer and optional plastic gloves are also available for all players.

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    Social distancing markers, player flow signage and PPE are now in place!

    We have installed plexiglass at our reception counter, floor markings for social distancing and player flow, and all staff will be wearing masks at all times.

Although we encourage online payments, when placing your booking choose the ‘pay later’ option and we can process your mattress cash, credit, debit or gift vouchers in person!
We get it – life gets crazy and plans change all the time (we’re looking at you, 2020). If you’ve paid for your booking online, the following cancellation policy will be in place:

If bookings are cancelled at least 48 hours prior to the start time, payments will be refunded in full.

If bookings are cancelled within 48 hours prior to the start time, no refunds will be provided, but store credit will be provided for a future booking within 12 months of the booking.

If bookings are cancelled with less than 1 hour of the start time, or if players do not show up for their start time, no refunds and no store credit will be provided.

Aside from your brains and buds (we mean buddies, not those other buds please…), we encourage all players to wear their own face masks for their safety and ours. On-site, we have disposable gloves that are available for players to use as well.
In an effort to minimize contact, we have temporarily removed lockers from our lobby. All of your personal belongings can be brought with you into your escape experience, but we do request that you do not use your cell phones while in the room. Don’t do it for the ‘gram please.
Confused and wondering how all this other stuff works?  Look no further – you’ll find all the answers you’re looking for here!

Escape Entertainment [es-ˈkāp en.təˈteɪn.mənt]: A live action adventure game which requires players to escape confinement using logic and exploiting their surroundings.

GTFO Escape Entertainment [jē ˈtē ˈef ˈō es-ˈkāp en.təˈteɪn.mənt]: Take the above definition – times that by infinity and mix it with explosions. Get The Fun On.

GTFO can mean many things, perhaps even the obvious one you’re thinking about… But here are some fun examples we like: Games To Figure Out, Good Time For Offense, Guess The Fuzzy Object, Galvatron Transforms and Fights Optimus, Good Time For Ownage. Whatever your interpretation might be, just Get There and Find Out!
For awesome game design reasons, our rooms are optimized to be played in groups of 2-6 players. For better details on each of the rooms, including exactly how many allies are required for each room, please click here! Got a larger group and need all the help you can get? Feel free to contact us and we’ll make something work! Get Them Friends Out.
Yes, but only if you bring snacks. No wait, I’m being told I can’t ask for that anymore… Nevertheless! If you stumble by without a booking, we can check to see if there are any openings for you and your group. We recommend checking our booking schedule, or just give us a call at (780) 540-GTFO (4836) and we can perform our booking wizardry over the phone too! Glad To Fulfill and Oblige.
Well since I’ve been told I can’t ask for snacks anymore, all you need to bring is a good mixture of creativity, out of the box problem solving, and logical reasoning. We’ve painstakingly created themed experiences which include everything you’ll need to escape. You won’t need to bring anything special or fancy (other than yourself and some wonderful friends of course).  Remember:  it’s a test of brains, not brawn, so leave your big bag of muscles at home!  Gather The Friends Only.
Unfortunately, we don’t allow phones, electronics, or other recording devices in our rooms so you’ll have to part with it for the duration of the game.  Instead, you can leave it with us!  We could even answer calls and reply to texts for you while you’re distracted.  Kidding!  We’ll secure your phone as well as your other belongings in a locker in the lobby.  And since you probably don’t trust me after that awful joke, we’ll let you hold onto the key too!   Gotta Trust and Forfeit Objects  🙂
Of course! Who says old people get to have all the fun? If you’re perusing our site, it’s a safe bet that you’re likely into some form of gaming, and all ages are graciously welcomed here. HOWEVER!  For all players under 18 years of age without a parent/legal guardian tagging along, please make sure you print the waiver form ahead of time, and have it signed by those old people who keep telling you to do your homework and take out the trash. Get The Form, Okay? Click here to download the form!
Good thing you left your phone with us because we’ll use it to notify your next of kin.  Just kidding! We did create the rooms to stump you at least a little, but we do offer hints for the truly bewildered.  BUT WAIT, THERE’S MORE! We’ve hidden hint tokens in the room which can be redeemed for a hint.  Therefore, you have to find a hint token before you’ll get the help.  No token, no hint! Get Token. Figure it Out.
Okay no jokes here. We’ll give you the rundown on safety during the briefing as well, but the entrance doors are always unlocked in case you ever need to leave the rooms for the bathrooms or an emergency.  All rooms are also monitored by our staff via surveillance cameras to ensure a safe and happy gaming experience for all.  In case of emergency, GTFO!
Nope! Every booking is completely private – it’ll be your group, and your group only! Now you don’t have to worry about anyone else’s cooties! Gather Together, Friends Only!
Please arrive at the time you have booked for! Once you arrive, we’ll check everyone in, provide a player orientation, and start you on your 45-minute journey! Please note: although we aim to accommodate all groups, we cannot guarantee that we’ll be able to host any groups that arrive late, so Get There Fast & On-time! (but safely!)
Bombs, explosions, and shiny things! Although we can’t give away all of the surprises in our rooms, some of the common effects you’ll see in the experiences may include dim lighting, flashing strobe-like lighting, loud sounds, and fog machines (uses a non-hazardous water and glycol solution). If you have any sensitivities, feel free to contact us to see if we can accommodate your needs. Game Themes with Foggy Objects!
Happy Birthday! If the birthday player is celebrating their birthday within 3 days of the booking, their admission is on us! Have the birthday player bring us a fat slice of cake and show us their ID upon check-in. Wait, forget the part about the cake. Give Them Fun Occassions!
There is plenty of street parking available directly in front of the building, across the street and on neighbouring streets. Street parking is subject to the City of Edmonton’s parking guidelinesparking is free after 6pm everyday, and all day on Sunday and Holidays. We are also NOT located within the Downtown Event Parking Region, so Rogers Place parking restrictions do not apply here. Gee, This Fine is Obnoxious!
Yes we do! Give your friends and family the gift of an escape experience! Or lock away your less-favorite people for 45 minutes of blissful silence! We offer admission passes that are available in store for $25 + GST. The passes are hard copy passes – stop by our front reception and pick them up during our regular business hours! Unfortunately, online gift certificates are not available at this time. Gift Tickets For Others!
As long as you’re at least a solid 8 out of 10 on the awesome scale of awesomeness, you’re good to go! … okay fine, we’ll take you 6s and 7s too, I guess. Anyone and everyone is welcome!  We recommend that guests be a minimum 8 years of age to fully enjoy the experience.  We aim to offer a variety of scenarios, varying from family friendly adventures, to scarier mature themes, so be sure to check out our Escape Experiences page for more information before making your choice! Games Tailored For Overybody! (Listen, we tried, there’s not enough “O” words out there – just give us this one, okay?)