Frequenty Asked Questions
COVID-19?! HALP! What are you going to do, GTFO?!
We are operating only a limited amount of rooms per hour. This allows to focus our efforts on creating a safer experience for our players and staff.
New arrival and check-in procedures
In keeping with social distancing guidelines and to prevent any congestion in our facility, we’ve updated our arrival and check-in process! Check your confirmation email for further details!
Non-contact payments and waivers are now available!
Our booking system now allows you to pay for your escape experiences ahead of time! Waivers can also be signed ahead of time, reducing contact and simplifying the check-in process! Click here to sign the waiver!
Private escape experiences
While not necessarily a new feature, all of our bookings have always been private! This means no other parties will be joining your escape experience.
Regular and thorough cleaning and sanitizing
Each escape experience will be sanitized thoroughly between bookings and our washrooms will be sanitized every hour. Hand sanitizer and optional plastic gloves are also available for all players.
Social distancing markers, player flow signage and PPE are now in place!
We have installed plexiglass at our reception counter, floor markings for social distancing and player flow, and all staff will be wearing masks at all times.
If bookings are cancelled at least 48 hours prior to the start time, payments will be refunded in full.
If bookings are cancelled within 48 hours prior to the start time, no refunds will be provided, but store credit will be provided for a future booking within 12 months of the booking.
If bookings are cancelled with less than 1 hour of the start time, or if players do not show up for their start time, no refunds and no store credit will be provided.